Returns & Refund Policy
Hair & Earth Returns Policy
We want you to love your Hair & Earth products, but we understand that sometimes things don’t work out. Below is our returns policy to ensure a smooth process:
Eligibility for Returns
-
Brushes & Combs:
- Due to hygiene reasons, hairbrushes and combs cannot be returned unless faulty.
-
Hair Oils:
- Unopened bottles in their original packaging can be returned within 14 days of purchase (28 for international orders)
- Unfortunately, we cannot accept returns for opened or used hair oils unless there is a defect.
Faulty or Damaged Items
If your product arrives faulty or damaged, please contact us at [your email/contact information] within 7 days of receiving your order. Be sure to include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We’ll arrange a replacement or refund as quickly as possible.
Return Process
- Email us at hairandearthco@outlook.com to initiate a return.
- Provide your order number and reason for return.
- Once approved, you’ll receive return instructions.
- Customers are responsible for return shipping costs unless the item is faulty.
Refunds
- Refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Exchanges
We currently do not offer exchanges. If you need a different product, we recommend returning the original and placing a new order.
If you have any questions about our returns policy, please don’t hesitate to contact us at hairandearthco@outlook.com
Thank you for choosing Hair & Earth! 💛
Shipping
You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.
Non-Delivery Of Items
If your order is returned to us owing to one of the following issues:
- Address incomplete or inaccessible
- Addressee gone away
- Parcel not called for
Then you may either request a refund or for the item to be returned. Both options will be subject to postage fees.
Any Other Issues
If there's anything wrong with your order, you have 14 calendar days for UK orders and 21 calendar days for International orders from the date of order to contact us via email and raise an issue. Any issues beyond this date will not be considered.
Contact Us
If you have any questions on how to return your item to us, please contact us.
Send an email to hairandearthco@outlook.com and our team will aim to respond within 3 working days!